FAQ

Is it safe to shop on The Arabica Food & Spice online Shop?

Online shopping is safe and secure. Our store has an industry standard 128 Bit SSL encrypted checkout to protect private data. This ensures that your name, address, credit card details and your order data is hidden from prying eyes both during and after transactions.

When SSL is enabled, you will see a padlock at the top of your browser and the location (URL) field at the top of the browser will begin with ‘https’ instead of ‘http’.

What packaging will my order be shipped in?

Most orders are shipped in a brown cardboard box but smaller items may be shipped in jiffy bags.

We have tried to minimise the use of plastic, but bubble wrap may be used to protect fragile items.

Do I need to sign for my order?

Yes, our carriers will require a signature when they deliver your parcel, except for some parcels that can fit through a letterbox.

When will my order be delivered?

We aim to deliver goods to most UK postcodes within 3- 5 working days. Please see the Dispatch and Delivery section for more information.

How do I return goods to you?

If for any reason you are not happy with your purchase, you can return it within 7 days of delivery.

Goods must be returned in their original packaging, with their labels still attached and in a saleable condition.

See Clause 6 on our Terms and Conditions section for more detailed information regarding our returns policy for food, beverages and perishable items.

Can I complete my order by phone?

Yes, call us on 020 7708 5577 for help with completing your order.

Do I need to open an account to place an order online?

You can place an order online without opening an account – but in the near future we hope to introduce accounts as they not only speed up the order process, but you will also be able to see your order history; save your personal and payment details.

What do I do if my products arrived damaged?

All consignments are fully insured. Claims for breakages or other damages must be reported to us via email to (JavaScript must be enabled to view this email address) within 24 hours of receiving your goods.

Do you deliver outside the UK?

We are sorry but we do not deliver online orders outside the UK at present. You can, however, place a telephone order for international delivery. Call us on +44 207 708 5577 (from overseas).

More about us:

James and Jad at London Borough Market